# Introduction

This Refund Policy outlines the terms and conditions governing refunds for products and services offered by Hyvr. Please read this policy carefully before making any purchase. By using our website and purchasing our products or services, you agree to abide by the terms outlined in this policy.

# Software Products

Digital Products

All sales of digital software products are final. Once a digital product is purchased and the download link or license key is provided, no refunds will be issued.

Defective or Non-Functioning Software

If a software product is found to be defective or non-functioning, Hyvr will make reasonable efforts to address the issue, including providing bug fixes or updates. In such cases, no refund will be issued, but every effort will be made to rectify the problem.

# Services

Consulting and Development Services

Refunds for consulting or development services will be considered on a case-by-case basis. If the services have not been initiated or completed, and a refund is requested, Hyvr may, at its discretion, issue a partial or full refund.

Project Cancellation

If a client decides to cancel a project after it has been initiated, any payments made for services not yet rendered may be eligible for a partial refund, subject to the discretion of Hyvr. Work completed up to the point of cancellation will be billed at the agreed-upon rate.

# Refund Process

Refund Request

To request a refund, please contact our customer support team at [email protected] within 7 days of the purchase date, providing a detailed explanation of the reason for the refund request.

Review and Approval

Refund requests will be reviewed on a case-by-case basis. Hyvr reserves the right to deny a refund if it is determined that the request does not meet the criteria outlined in this policy.

Refund Method

Approved refunds will be processed using the same method of payment used for the original purchase. Refunds may take 30 days to be processed.

# Changes to this Refund Policy

Hyvr reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the website.

# Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at given below.

By making a purchase through our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

Hyvr Office
TC 12/1523 RC Street, Trivandrum
Post Box 695035
Kerala, India
Phone: (+91) 85907 41907
Email: [email protected]